Knowing Microsoft MB2-718 exam topics are also valuable in your preparation. Show the details of MB2-718 exam topics below.
Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% – 30%)
Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% – 25%)
Implement Service Management Analysis and Voice of the Customer Surveys (15% – 20%)
Manage the Unified Service Desk (USD) (15% – 20%)
Manage Dynamics Field Service and the Interacitve Services Hub (15% – 20%)
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Share some MCSE MB2-718 exam questions and answers below.
You implement the Unified Service Desk (USD). You plan to implement a window navigation rule.
Which two statements are true? Each answer represents a complete solution.
A. You must populate the form and entity or URL fields for specific rules.
B. Rules are evaluated based on the order number,
C. You must use the display name to reference the entity in the rule.
D. You must configure default rules so that they are evaluated first
Answer: B, D
You need to install and configure the Unified Service Desk (USD) client What should you do?
A. Import the USD client as a solution.
B. You must manually install the client.
C. Deploy the USD client from the Microsoft Dynamics 365 server.
D. Enable the USD client from System Settings.
You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 environment Which Export to Excel option should you use?
A. Excel Online
B. static worksheet
C. dynamic worksheet
D. dynamic pivot table
You have access to the desktop version of Microsoft Excel and Excel Online.
You need to perform a bulk update of data for 225 contacts.
What are two ways to achieve the goal? Each correct answer presents a complete solution.
A. Open the data in Excel Online, make updates, and then save changes to Microsoft Dynamics 365.
B. Export data as a dynamic pivot table, make updates, and then save changes to Microsoft Dynamics 365.
C. Export the data as a static worksheet make updates, and then save changes to Microsoft Dynamics 365.
D. Export the data as a static worksheet, make updates, and then import the data back into Microsoft Dynamics 365.
You implement the Unified Service Desk (USD).
Which three statements regarding the debugger are true? Each correct answer presents a complete solution.
A. The debugger allows you to review data parameters from static log files.
B. The debugger allows you to review real-time data parameters.
C. The debugger allows you to review action calls from static log files.
D. The debugger is a USD hosted control.
E. The debugger allows you to review real-time action calls.
F. The debugger is a standalone tool.
You enable feedback for a Voice of the Customer survey.
What is the total number of questions allowed for the survey?
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